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Demystifying SOC 2: A Comprehensive Guide to Required Training

May 12, 2023

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The below bullets summarize this post on SOC 2 training.

  • SOC 2 is a set of auditing criteria developed by the AICPA to ensure organizations can manage and protect their clients' data, particularly in industries such as finance, healthcare, and technology.
  • Compliance revolves around five Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.
  • Comprehensive training is essential for staff members to understand and adhere to SOC 2 requirements, covering topics such as information security awareness, organizational policies, regulatory requirements, and technical tools.
  • Organizations must provide regular training, at least annually, to maintain SOC 2 compliance and keep employees up-to-date on relevant policies and procedures.
  • Training documentation, including course content, dates, attendees, and assessment results, is crucial for evidence during SOC 2 audits and for identifying gaps in the organization's training program.

Service Organization Control (SOC) 2 is a set of auditing criteria designed to ensure that organizations providing outsourced services can manage and protect the privacy and security of their client's data. Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 reports are particularly important for organizations handling sensitive information in industries such as finance, healthcare, and technology. This article will delve into the training required to meet SOC 2 requirements and achieve compliance.

Understanding SOC 2 Compliance

SOC 2 compliance revolves around five key principles, known as Trust Services Criteria:

  • Security: Ensuring the protection of data and systems against unauthorized access and potential breaches.
  • Availability: Keeping systems and data available for operation and use as agreed upon with clients.
  • Processing Integrity: Ensuring the completeness, validity, and accuracy of system processing.
  • Confidentiality: Protecting clients' confidential information from unauthorized access and disclosure.
  • Privacy: Safeguarding clients' personally identifiable information (PII) as per relevant privacy policies and regulations.

To achieve SOC 2 compliance, organizations must have policies, procedures, and controls in place to address these principles.

Training for SOC 2 Compliance

Comprehensive training is essential to ensure that an organization's staff members understand and adhere to the requirements of SOC 2 compliance. Training should cover the following topics:

Information Security Awareness

Employees must be trained to understand the importance of information security, including identifying and handling sensitive data, recognizing potential threats, and following best practices to minimize risks.

Compliance with Organizational Policies and Procedures

Training should cover the organization's specific policies and procedures related to SOC 2 compliance, such as data classification, access control, incident response, and vendor management.

Technical Training

Technical staff members should receive training on the security tools and technologies used to support SOC 2 compliance, such as encryption, firewalls, intrusion detection systems, and security information and event management (SIEM) tools. Without this training, tools may not be properly configured to minimize risk and align with company policies and procedures.

How Frequently to Do SOC 2 Training

To maintain SOC 2 compliance, organizations should conduct training at least annually. Additionally, training should be provided to new employees during onboarding and whenever there are significant changes to the organization's policies, procedures, or technologies.

Training Documentation

Documentation of training is crucial for SOC 2 compliance. Organizations must maintain records of completed training, including course content, dates, attendees, and assessment results. This documentation serves as evidence during SOC 2 audits and helps to identify any gaps in the organization's training program.


Training is a critical component of SOC 2 compliance. By providing comprehensive, up-to-date training on information security, organizational policies, regulatory requirements, and technical tools, organizations can ensure their employees are equipped to protect sensitive client data and maintain compliance with SOC 2 requirements.

Haekka has you covered when it comes to training for SOC 2. Better yet, we make it dead simple for employees to complete training in Slack.

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